Andsmile Studio | Illustration


Shipping & Returns


Shipping Information

 

All orders will be dispatched within 1-3 working days and you will receive an email confirming that.

All orders have flat rate delivery charge

UK £1.50

Europe £3.50

Rest of The World £4.00

All UK orders will be shipped 1st Class Royal Mail and should arrive within 2-3 working days after dispatch date.

All Europe and International orders will be shipped as normal airmail and could take up to 14 working days to arrive. Royal Mail states that they aim to deliver goods to Europe within 3-5 working days and the rest of the world 5-7 working days. But they do not guarantee that and advice that it could take up to 14 working days for goods to arrive.

Please let me know prior to purchasing goods if you want anything sent as tracked or as an express delivery, I will quote you accordingly and create a special listing for you.

 

Returns & Exchanges

If for some reason you wish to return the item, you have 14 working days (after receiving the goods) to let me know and send the goods back. I will refund you for the goods when I receive them, however not the postage and you will be responsible for paying the postage back.

If goods arrived damaged or you haven't received the parcel at all I will send you a replacement or issue a refund. However please don't worry it happens very very rarely :)

If you are not sure about something, please do not hesitate to contact me!